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Support Policy

Last Updated: 14th August 2026

At Gotech Solar, our relationship with our customers does not end after installation. We provide after-sales support to help customers keep their systems operating properly.

Technical Support

Customers can contact us regarding issues such as:

  • Inverter errors
  • Battery or charging issues
  • Solar panel performance
  • System monitoring
  • CCTV issues
  • Electric fence issues
  • Gate automation problems

Remote Support

Where possible, our technicians may troubleshoot an issue remotely through phone calls, messages, monitoring systems, or other available methods.

Some issues may require an on-site inspection.

On-Site Support

If an on-site visit is required, our technician will assess the system and determine the cause of the problem.

Where the issue is covered under an applicable warranty or service agreement, support will be provided according to the relevant terms.

Where the issue is caused by misuse, unauthorized modification, external damage, or equipment outside its warranty, additional charges may apply.

Warranty Claims

Warranty claims are subject to the manufacturer’s warranty terms and any installation warranty provided by Gotech Solar.

Customers may be required to provide:

  • Proof of purchase
  • Equipment details
  • Photos or videos of the issue
  • Error codes or system information

Exclusions

Support or warranty coverage may not apply where damage or failure results from:

  • Unauthorized repairs or modifications
  • Incorrect use of equipment
  • Physical damage
  • Water or environmental damage outside equipment specifications
  • Electrical surges or external events
  • Lightning or other acts of nature
  • Failure to follow operating instructions
  • Use of equipment outside its intended specifications

Response Times

We aim to respond to customer support requests as promptly as possible. Response and resolution times may vary depending on the nature and urgency of the issue, availability of spare parts, manufacturer response, and whether an on-site visit is required.

Maintenance

Regular maintenance can help maintain system performance and extend equipment life. Customers may contact Gotech Solar to arrange maintenance or inspection services.

Contact

For support:

Gotech Solar
Phone/WhatsApp: 09041411575, 09057911846
Email: gotechsolar@gmail.com
Website: https://gotechsolar.com